Healthcare Marketing Services
Own your reputation.
Patients read your reviews before they ever call. We help practices and hospitals respond to negative patient reviews, earn more real reviews, and manage your reputation across every platform. Reported next to revenue, not vanity stars.
Your online reputation is your front door
Before a patient books, they search your name and read what other people said. A few bad reviews for a hospital or a string of negative doctor reviews can send them to the practice down the street. Most of the time you never see the appointment you lost.
Healthcare online reputation management fixes that. It is the ongoing work of watching what patients say about you, responding the right way, and steadily earning more positive reviews so the true picture of your care shows up first. We do this for solo practices, large groups, and hospital systems, and we do it in a way that respects patient privacy at every step.
What online reputation management includes
Protect
Respond to negative patient reviews
When a bad review lands, speed and tone matter. We help you respond to negative patient reviews with HIPAA compliant replies that never confirm care or share protected details. The goal is to show future patients that you listen, take concerns seriously, and make things right.
Grow
Get more patient reviews
Happy patients rarely think to leave a review unless you ask. We build simple, well timed requests that make it easy for patients to write a review right after their visit, so your recent, positive feedback outweighs the occasional negative one.
Manage
Manage reviews across all platforms
Google, Healthgrades, Yelp, Facebook, and Vitals all shape what patients see. We monitor doctor and hospital reviews across these sites in one place, so nothing slips through and every review gets a timely, on brand response.
Recover
Fix a damaged online reputation
If old negative reviews or a rough stretch pushed your rating down, we help you recover. We work to surface accurate, current feedback, address what patients flagged, and rebuild the star rating that reflects the care you actually deliver.
Automate
Automated review collection
Onspire Pulse handles the routine follow up that busy front desks never have time for. Review requests go out automatically after visits, which frees your team to focus on patients instead of chasing feedback by hand.
Measure
Reputation reporting that ties to revenue
You get a clear view of rating trends, review volume, and response times across locations and providers. We report reputation next to booked appointments, so you can see how a stronger reputation fills your schedule.
How it works
Audit your current reputation
We pull every rating and review across the platforms patients use, for each provider and location. You see exactly where you stand and which sites are costing you appointments.
Set up review collection
We build automated, patient friendly requests that ask for reviews at the right moment. More real feedback starts flowing in without adding work to your front desk.
Respond to every review
We monitor incoming reviews and respond quickly with HIPAA compliant replies. Negative reviews get a calm, professional response, and positive ones get a genuine thank you.
Report and improve
Every month you get a clear report on ratings, review volume, and trends. We use it to spot what patients care about and keep improving your reputation over time.
Reputation questions, answered
How do I respond to negative patient reviews?
Respond quickly, stay calm, and never confirm that the person was your patient or share any health details, because that can violate HIPAA. Thank them for the feedback, apologize that their experience fell short, and invite them to contact your office directly to resolve it. This shows future patients that you take concerns seriously. We write and manage these HIPAA compliant responses for you so every reply protects both the patient and your practice.
How do I get more patient reviews?
The most reliable way to get more patient reviews is to ask every satisfied patient at the right moment and make it easy for them. We set up automated review requests that go out shortly after a visit, with a simple link that takes patients straight to the review page. A steady flow of recent, positive reviews keeps your rating strong and pushes older negative reviews down.
What is healthcare online reputation management?
Healthcare online reputation management is the ongoing work of monitoring, responding to, and improving what patients see when they look you up online. It covers reviews and ratings on Google, Healthgrades, Yelp, and other sites, plus the steady effort of earning new positive reviews. For practices and hospitals it is one of the biggest factors in whether a searching patient chooses to book with you.
Can you manage reviews across all platforms?
Yes. We monitor and respond to reviews across Google, Healthgrades, Yelp, Facebook, Vitals, and the other sites patients trust, all from one place. For groups and hospital systems we track reputation by provider and by location, so a single low rated site or clinic never gets missed.
How much does reputation management cost?
Cost depends on how many providers and locations you have and how much review activity you manage. The best next step is a free Revenue Assessment. We will audit your current ratings and reviews, show you where your reputation is costing you appointments, and recommend a plan that fits your practice or hospital.
See what patients see
Get a free Revenue Assessment. We will audit your reviews across every platform, show you where your reputation is leaking patients, and map out how to fix it.